Partner Unite
ChoiceCom Networks & Communications Limited
Go Beyond Business Phone Service
With Unite, you get the essential tools you need to create a consistent
communication experience
Business Phone
Highly reliable cloud-based phone system with 90+ calling features, crystal clear call quality and HD
voice.
Video Conferencing
Securely meet face-to-face with your employees and customers from anywhere with up to 3 video feeds.
Team Chat
Bring your teams together and quickly communicate with coworkers from any device.
File Management
Share and collaborate on files securely from any location with real-time backup and restore.
The Benefits of Wherever, Whenever Communication
Increased Flexibility & Productivity
Lower Costs
Business Continuity
High Reliability
Simplified Scaling & Management
Regardless of where employees are located, Unite keeps teams connected
and productive
Desktop App
The Unite Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
Mobile Device
Seamlessly switch your workspace to any Apple or Android smart device with the Unite Mobile App.
Desk Phone
Pre-configured phones connect to the feature-rich Unite service wherever they’re plugged in.
Unite – Fully Integrated with Microsoft Teams
Powerful Phone System
Our advanced cloud-based phone system sits directly inside Teams with no extra license needed.
Single App Experience
Give users a single Teams app for all their communication and collaboration tools.
Advanced Features
Features like call queues, SMS, monitor, whisper, and barge optimize call handling directly inside Teams.
Additional Features Available with Unite
Archiving
Company Messaging
Toll-Free Calling
More Responsive Customer Care With Integrated Unite and Contact Center
All-In-One Platform
One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.
A More Informed Organization
A singular platform helps businesses cut hold times, increase call effectiveness, and improve employees’ ability to resolve issues quickly.
Contact Center for Wherever, Whenever Customer Engagement
With our Contact Center solution, you can differentiate from the competition where it matters most – the customer experience.
Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience. All this adds up to a sustainable boost to your bottom line.
Businesses of all sizes, budgets, and industries can finally take advantage of the benefits of offering a superior customer experience. Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With Contact Center, more responsive, informed, and positive customer experiences are in your
future.
The Benefits of Contact Center Software as a Service (CCaaS)
Customer-Centric Focus
Increased Interactivity
Outstanding Outreach
Smart Routing
In-Depth Insights
Technology that Lets Your Business Offer Superior CX – Right Now
Integrations Toolbox
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
Unified Presence & Status
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.
AI-Powered Analysis
Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.
Optimized Workforce
Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.
Greater Employee Productivity and Customer Experiences with Integrated Unite and Contact Center
All-In-One Platform
One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement.
Advanced Call Handling
Access advanced call capabilities within Unite, including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.
Greater Flexibility
Effortlessly give Unite users access to call queues without needing to onboard them to a different application.
Store, Search, and Retrieve Business Communications
Securely back up your organization’s phone calls, meetings, chats, and customer interactions, so the information is easy to find whenever it’s needed.
Businesses’ day-to-day communications are enriched with valuable knowledge, IP, and insights.
Whether it’s interactions with your customers and prospects, dialogues between your company’s employees, or conversations with 3rd party stakeholders, they hold substantial business value, and potentially business risks. Archiving allows organizations to better manage, analyse, and
govern these interactions.
Archiving automatically collects and preserves electronic communications such as voice calls, chats, SMS, video meetings, and email from your end-user channels and stores these items in a separate, centralized location.
This provides continuous historical access to your communications with intuitive unified search, preview, playback, exporting, and reporting functionality across all channels in a single, secure, and encrypted platform. Data retention durations are configurable based on business needs.
The Benefits of Archiving for Every Business: Find Information When You Need It
Automatically preserve, search and retrieve your critical business communications, so you can easily:
- Address Disputes and Complaints
- Enhance Frontline User Performance
- Maintain Knowledge and Continuity
- Adhere to Compliance
- Satisfy Legal Obligations
- Get Data Intelligence and Insights
Automatically Capture and Archive All Your Communication Data:
Voice
Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, and associated metadata.
Chat
Team and customer chat messages, attachments, reactions/'likes', GIFs, images, emojis, etc.
SMS
SMS messages and images.
Meetings
Meeting logs, recordings, public chat and notes.
Add Archiving to Unite and Contact Center
Get Archiving with Unite, our premier cloud communication solution for businesses of all sizes. See our plans and pricing.
Get Archiving with Contact Center and enable your business to expertly manage customer interactions. See our plans and pricing.
ChoiceCom
In our business, we use a wide range of advanced technologies supported by highly skilled local experts — but the real value isn’t in the tools themselves. It’s in the outcomes they deliver for your business.